Privacy policy

1. Security and protection of your personal data when visiting our website

We take the protection of your personal data very seriously and we exercise special care and use the most modern security standards to ensure it. We see it as our primary task to safeguard the confidentiality of your personal data and to protect it from unauthorised access.

2. Collection of personal data when visiting our website

If using the website purely for information purposes, i.e. if you have not registered with us, do not order anything or are not forwarding information to us by another means, we shall only collect the personal data which your browser transmits to our server. You can find more information on how your browser manages your personal information in your browser's manual or help section.

3. Information on the collection of personal data (e-mail, contact form, customer account and online shop)

(a) If you contact us by email or using our contact form, we will store the information you provide us with to respond to your query. We will erase the data we collected on this basis when it is no longer required or we will restrict the processing where we have to comply with statutory retention requirements.

(b) If you buy products through our site or create a customer account to manage your previous or future orders, we collect the data we need for the contract. These can be seen from the respective entry fields for registration (customer account) or the order form. When ordering, we need at least the mandatory information marked with a *.

(c) For payment processing, we are using different payment service providers with whom we have concluded a data processing agreement. Depending on which payment method you choose, different data will be transmitted to the respective payment service provider.

You can find a list of our payment service providers below:
- Stripe: https://www.stripe.com

(d) Your data will also be forwarded to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.

(e) Due to commercial and tax regulations, we are obliged to save your address, payment and order data for a period of ten years. However, after three years we will restrict the processing, i.e. your data will only be used to comply with legal obligations.

4. Newsletter

(a) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers.

(b) The only required information for sending the newsletter is your e-mail address. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter.

(c) You can revoke your consent to the transmission of the newsletter at any time and unsubscribe from the newsletter. You can declare the cancellation by clicking on the link provided in each newsletter e-mail or by contacting us.

(d) We use the external service provider Sendinblue as a processor for the transmission of the newsletter. We have concluded a separate data processing agreement with the service provider to ensure the protection of your personal data. More information about Sendinblue can be found on the website https://www.sendinblue.com.

5. Google Analytics

We have integrated Google Analytics to measure our website audience. Among other things, Google Analytics service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. We mainly use this service to optimise our website.

You can find more information about Google Analytics at the following website https://analytics.google.com
You can find more information about Google Privacy Policy at the following website https://policies.google.com/privacy

6. Cookies

Our website uses cookies. Cookies are small text files that are stored on your computer and saved by your browser. They serve to make our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser and display our website in the best possible way.

Please note most modern browsers allow you to manage how cookies are handled and you can even disable them. You can find more information in your browser manual or help section.

7. Your data protection rights

(a) Right of information: you have the right to be informed of whether and how we process your personal data. If you need additional information, please do not hesitate to contact us.

(b) Right of rectification, erasure or restriction of processing: you have the right to demand – with immediate effect – the rectification of incorrect data and the completion of incomplete data – including by means of providing a supplementary statement. You have the right to deletion of your personal data, especially if the processing of your personal data is not or no longer permissible. You can exercise your right of rectification, erasure or restriction of processing at any time by contacting us

(c) Right to object: you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself. You can exercise your right to object at any time by contacting us.

(d) Right to lodge a complaint with a supervisory authority: in addition, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you is unlawful. You can find more information on the following page: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en